I've searched the forum and found problems similar but unable to find a solution.
I purchased IDX last year and I run Google sketchup pro 7 (version 7.0.8657). I've been trying to install IDX on my laptop (I am studying abroad my last semester so my desktop isn't with me). I've tried a number of times to install IDX, but it always tells me that "You must install google sketch up before installing IDX". I currently have SU7 in the program files(x86) directory, so I tried installing it also in the program files directory, trying again, but to no avail. I even downloaded and installed SU 8 in program files(x86), and in Program files, trying to install IDX after each install respectively. Nothing seems to show IDX that SU is installed and I am at a loss. I tried to run the install "as administrator" without change of results.
I did however just realize on my email receipt of purchase the version says for XP and Vista. (When I purchased my desktop I use XP , but having bought his laptop in December there's nothing I can get other than Win7.) Does that mean I have to buy another version of IDX for Windows 7 if I want to use it on my laptop?
I have a serial, customer, activation, and order numbers if any of those would be of any use.